Success story.
Automated Survey Visualization
The company collected satisfaction surveys in various formats and channels, requiring manual analysis of thousands of records each month.
We take on any challenge
At Zenta there are no obstacles we cannot overcome.
Challenge
Automate the ingestion and classification of responses to gain real-time insights, without relying on manual processes or multiple tools.
Solution
We implemented a pipeline in Dataflow that retrieves surveys from Google Cloud Storage, applies sentiment analysis using the Natural Language API, and trains an AutoML model to classify responses by topic. All the information is then displayed in an interactive dashboard.
Results from our management
80% reduction in survey analysis time.
Insights available within minutes after each campaign.
NPS improved by 12% after service adjustments based on real-time data.
“"Having our own data environment in GCP allowed us to move into a world of possibilities for generating use cases that create value for the company, accelerating our time to market and our digital transformation process."”
What they say about our work.
We have the backing of those who have trusted us.