Success story.
An AI-powered voice agent that reminds you of due dates before debt goes into arrears
A retail company with its own credit card managed its prepaid debt through a call center with 220 agents, although only 20 to 30 of them handled 80% of the revenue. Limited hours, downtime, and an inconsistently applied script hampered contact.
We take on any challenge
At Zenta there are no obstacles we cannot overcome.
Challenge
Reduce early delinquency through proactive contact, overcoming the limitations of the team's schedule and capacity, and standardizing each call. The agent had to sound like a real executive, not a static IVR, and protect sensitive data such as tax ID number, address, and account information.
Solution
We implemented Solvant, an AI-powered voice agent that calls like a human executive to remind you of due dates before debt falls into arrears.
Results from our management
Pilot in production in just 14 days, with 15 simultaneous calls and a range of up to 1,000 calls.
Business goals: 60% contact rate and 50% payment commitment.
100% compliance with legal hours (Mon-Fri, 08:00-20:00) and the Personal Data Law.
Full traceability with 200 and 600 files and SFTP recordings, and a base ready to scale to other wallets, including the penalty wallet.