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Success story.

An AI agent that handles and takes bookings 24/7, and already contributes 27% of sales

In Mexico City, a food business was receiving inquiries through all channels and wanted to serve every customer at any time, without losing its thematic style.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    Responding quickly and consistently was overwhelming the team: the same questions were repeated all day, and reservations weren't integrated. They needed 24/7 support without losing the brand's identity.

  • Solution

    We created a conversational agent with a specific personality, based on an LLM, that answers frequently asked questions and provides support across multiple channels. We developed the booking and sales process within the conversation itself and integrated it with the reservation management system.

Results from our management

  • Autonomous bookings are already a sales channel: 27% of the total, with 12% month-on-month growth.

  • Brand consistency in 96% of the audited responses.

  • 23% less workload for the care team.

  • 9 p.p. less conversation abandonment and 18% more engagement.