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Success story.

Support that never sleeps: an AI agent is on call at night and hands you off to a human when necessary.

For a technology company, inquiries don't end when the office closes. Night shifts needed support, but not more agents on the payroll.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    The AI ​​had to respond accurately within limited topics and, as soon as a query went outside that area, hand the case over to a person without losing the thread.

  • Solution

    We created a nighttime support AI agent trained in five specific contexts. It immediately resolves issues it's familiar with, and if a query exceeds its scope or the conversation's limits, it transfers it to a human agent. Every interaction is logged in Excel, with summaries in diagram format.

Results from our management

  • Continuous service during nighttime hours, without expanding the team.

  • Less workload for human agents, who can focus on the complexities.

  • Every interaction is recorded and available for review.

  • Controlled and scalable care, with timely referral of difficult cases.