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Success story.

Intelligent support for high-performance equipment

The healthcare provider had a high demand for support, report generation, permission validation, and cloud cost control. Manually managing these processes involved operational risks, a lack of traceability, and low efficiency.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    Automate critical workflows such as ticket classification, financial reporting, and access management, integrating conversational intelligence, predictive monitoring, and full traceability, all without compromising security or user experience.

  • Solution

    We orchestrated eight key workflows using Power Automate, AWS Lambda, and Bedrock (Claude Sonnet 4), integrated with Microsoft Teams and email. A virtual agent was developed that responds in natural language, categorizes emails, generates predictive reports, and tailors responses based on user profiles. All data is logged in PostgreSQL and DynamoDB, with full traceability and automatic real-time alerts.

Results from our management

  • Savings of more than 240 hours per month on repetitive tasks.

  • 100% of requests are processed automatically on the first attempt.

  • Complete traceability of more than 15,000 interactions in just 3 months.