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Success story.

Solvant: Intelligent Automated Collections with 24/7 Voice Support

Conversational agent (Solvant) for managing Tricard's collections portfolio. Automates reminders, debt inquiries, and offers pre-approved payment plans, with 24/7 support.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    Drastically reduce the operational cost of collection in early delinquency stages and increase the contact and negotiation rate through a 24-hour service, while maintaining transactional security and quality of experience.

  • Solution

    Deployment of Solvant (Voice/Chat Agent) with secure integration to Tricard's Debt Management Systems (DMS). The agent makes outbound calls and offers personalized and secure payment offers, managing the transaction and payment promise (PTP).

Results from our management

  • Operating Cost Savings: 44% reduction. Increased effective customer contact. Increased Payment Promises (PTP) thanks to 24/7 support and personalized offers.