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Success story.

Conversational AI for efficient internal communication

A healthcare company faced the need to improve internal access to key corporate information, optimizing document consultation and employee support through digital channels.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    Develop a conversational chatbot integrated into Teams that would resolve internal queries without human intervention, guaranteeing traceability, security, access control, and simple management of document content.

  • Solution

    We developed a chatbot with generative AI, a NestJS backend, and a ReactJS frontend, integrated with Microsoft Teams and deployed on AWS. It includes Azure AD authentication (SSO), full traceability with CloudWatch and PostgreSQL, document storage in S3, and automated notifications with SNS. All of this is built on a secure, scalable architecture with integrated user satisfaction surveys.

Results from our management

  • -40% in average response times to internal inquiries.

  • 100% of accesses authenticated and tracked with permissions managed from Azure AD.

  • 24/7 availability with high user satisfaction and decentralized document management.