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Success story.

Conversational debt collection: an AI agent notifies the customer of the delay, understands the response, and records it.

Notifying each customer in arrears and understanding what they plan to do is a huge job when done manually.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    It was necessary to contact each customer, determine whether they promised to pay or preferred to unsubscribe, and keep a record of each conversation.

  • Solution

    We developed an AI agent for post-payment management. It contacts the customer, informs them of the delay, and collects their response. Then it analyzes the conversation, automatically categorizes it (payment commitment, disenrollment, etc.), and records the case for follow-up.

Results from our management

  • More effective contact with customers in arrears.

  • Responses recorded and classified, without parallel spreadsheets.

  • A more agile and optimized collection process.

  • Better prioritization of actions on the portfolio of debtors.