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Success story.

Outpatient Web Payment Platform Cell

The online payment system had multiple critical flaws that negatively impacted patient experience and operational efficiency. Successful payments were not generating the corresponding voucher, and appointments were not visible in key care modules.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    Synchronize the payment flow with the issuance of bonds, enable the automatic cancellation of issued but unused bonds to free up supplementary insurance slots, and streamline the money refund processes.

  • Solution

    Implementation of a comprehensive solution that included an automatic bonus cancellation module with full traceability, retry mechanisms in case of integration failures with external APIs (IMED, Flow) and improvements in the user interface (UX) for visual validation of states.

Results from our management

  • We've reduced the return time to less than 5 business days.

  • 100% of paid appointments visible in the refunds module.

  • Fixes more than 15 critical bugs and significantly reduces flow errors (infinite spinners).

  • Immediate release of insurance slots and substantial improvement in patient satisfaction.