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Success story.

AIgent Omnichannel 24/7 Internal Support

Internal support relied on call center and email, resulting in long waiting times and low end-user satisfaction.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    Implement an intelligent omnichannel assistant that handles inquiries on any channel (chat, voice, email) and resolves basic tickets without escalating to human agents.

  • Solution

    We connected Dialogflow CX to WhatsApp, Teams, and email, deployed the model in Vertex AI, and stored interactions in BigQuery for continuous improvement. We also integrated it with Jira to scale complex use cases.

Results from our management

  • Automatic resolution of 60% of tickets.

  • Average response time <10 s.

  • Employee satisfaction +35%.