Success story.
AI agents that turn every critical incident into a postmortem report, without manual labor
The IT team at a payment media company analyzed each critical incident by hand: coordinating meetings, asking questions, writing minutes and reports, jumping between various tools.
We take on any challenge
At Zenta there are no obstacles we cannot overcome.
Challenge
Without a common standard, the analysis varied from team to team and the formal report was slow to arrive, delaying corrective actions and lessons learned.
Solution
We created a multi-agent AI system that, in the event of a high-impact incident, validates the ticket and schedules a Teams meeting with specific questions. It then generates the minutes and a formal report from the transcript and distributes it to the participants. Furthermore, it makes the process knowledge available for consultation in natural language.
Results from our management
100% coverage of the 9 mandatory analysis areas in each meeting.
End-to-end automated scheduling, from ticket to meeting.
Minutes and reports generated without manual intervention.
Final report immediately distributed to participants and stakeholders.
Knowledge base available 24/7.