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Success story.

Sales/Reservations Agent

Multichannel conversational agent with a themed personality for reservation and sales management. Answers frequently asked questions and provides 24/7 support in Mexico City.

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We take on any challenge

At Zenta there are no obstacles we cannot overcome.

  • Challenge

    Respond promptly and consistently to high demand for multichannel inquiries. Automate frequently asked questions. Implement an integrated booking system and offer 24/7 service.

  • Solution

    Implementation of a Thematic Agent with personality (LLM). Development of the Booking and Sales functionality. Integration with a Reservation Management System.

Results from our management

  • Las reservas autónomas ya son un canal de ventas: 27% del total, con 12% de crecimiento mes a mes.

  • Coherencia de marca en 96% de las respuestas auditadas.

  • 23% menos de carga para el equipo de atención.

  • 9 p.p. menos de abandono de conversaciones y 18% más de engagement.